Frequently Asked Questions
What types of 3D printing services do you offer?
At Xand 3D, we provide a range of high-quality 3D printing services, including custom 3D prints tailored to your specifications. Our services are designed to meet diverse needs, from prototyping to final product creation.
How does the "Set your own amount!" service work?
The "Set your own amount!" service allows customers to upload their custom STL files. Once submitted, our team will evaluate the file and provide a precise quote based on the specifications and requirements of the print. This ensures that you receive a personalized solution for your 3D printing needs.
What materials do you use for 3D printing?
We utilize a variety of high-quality materials for our 3D printing services, including PLA, ABS, PETG, and more. Each material has unique properties that can be selected based on the specific requirements of your project.
What is the typical turnaround time for a 3D print?
The turnaround time for a 3D print can vary depending on the complexity of the design and the material used. Generally, most projects are completed within 5 to 10 business days after the quote is accepted and payment is processed.
Can I request a sample print before placing a larger order?
Yes, we encourage customers to request a sample print if they are uncertain about the final product. This allows you to assess the quality and suitability of the material and design before committing to a larger order.
What file formats do you accept for custom prints?
We primarily accept STL files for custom 3D prints. However, if you have a different file format, please contact us to discuss compatibility and potential conversion options.
Do you offer design assistance for custom projects?
We currently do not offer design assistance. But if it's absolutely required, we can outsource it and will charge the customer accordingly.
What should I do if I encounter issues with my print?
If you encounter any issues with your print, please contact our customer service team immediately. We are committed to resolving any problems and ensuring your satisfaction with the final product.
Can I upload any type of 3D file?
Yes! We accept most standard 3D file formats, including STL, OBJ, and ZIP. If your file type isn’t supported, feel free to contact us before placing your order.
How is the price calculated for my 3D print?
The price is automatically updated based on your selected quantity, material, color, and production method. You’ll see the total cost instantly before adding your order to the cart.